In the USA, call us toll free at
1-800-553-9034
In the USA call in New York
+1-718-619-8141
In the USA call in LA
+1-213-784-1023
In Australia call in Sydney
+61-02-8011-3021
In Russia call us at
+7-812-570-6342
In the UK call in London
+44 020 8816 7270
Erwin Schaer, Switzerland : Dear Elena,
City Realty was very efficient in organizing the rental of my appartment and in providing invitations required ro obtain visa. The transportation, with driver Viktor, was also very reliable. more ...Helen and Robert Robertson, Australia: Dear Elena
I would like to thank City Realty for its reliability, attention to detail and integrity throughout the time I had dealings with the firm.
The apartment (Fontanka Deluxe more ...Paul Swindell, UK: Hi Elena,
My wife, friends and I were very pleased with the service that you offered and everything went very smoothly – first class. We would definately use you again.
Good luck more ...Alexander Higgs, Australia: We had a very pleasant stay. I have used your service several times in St Pete and Moscow, and will continue to do so. I live in Moscow and sometimes more ...Alida Carelsen, South Africa: This is to thank you and your office, especially Tania, and your driver(can not remember his name) for the more than special help you gave us in our dilemma!
Thanks more ...
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St. Petersburg apartments » FAQ for St. Petersburg Apartment Guests
Coming to our cheap St. Petersburg apartments is not a problem for most citizens of the Western world
St. Petersburg Apartments are a great alternative to overpriced Russian hotels
FAQ for St. Petersburg Apartment Guests - questions and answers
Travel to Russia comes with lots of questions!!! Please click on the question and you will be taken to the answer below or just browse this section. If something is still not clear or if you have additional questions, please contact for help or contact your order manager.
Visas
Payment
Apartments
Transfers – airport and station pick up
Visas
Q.: How do I get a Russian visa?
A.: We can send you a visa invitation (sometimes called a voucher) – the main document that you need to apply for a Russian visa. The invitation is needed when you submit your visa application forms at the Russian Consulate in your country. For the application forms, see the visa section of our site where you can download them and learn more about the process of applying. You can either mail in the forms or visit the Consulate in person. We can issue the visa invitation during 1-2 working days. If you need your visa invitation urgently, we can issue and send it to you on the same day. We usually send scanned versions of the invitations by email but can also send them by fax. Sometimes, Consulates in certain countries require the original invitation. In this case, we can mail you the original by Federal Express or by a cheaper but slower service (via Finland) called West Post. Please check with the Consulate to know if you need the original. Postage is an extra charge.
Q.: What documents are required to receive a Russian visa?
A.: Usually the documents consist of: your original passport, 1-2 passport photos, 1-2 Russian visa application forms, an HIV test if you are applying for a business visa (tourist visa applications do not require this) and of course, the visa invitation (voucher) – this is the document that we can supply you with. However, to be 100% sure of what documents are necessary at specific Consulates, we suggest that you contact the Consulates directly. You can find a listing of phone numbers and addresses either on this website or the site www.russianconsulate.org.
Q.: Is it possible to order Russian visa support documents 6 months or more in advance of applying to the Russian Consulate for the visa?
A.: Yes, you can make an order on our web-site in advance. Our tourist visa invitation will be valid for more than 6 months (with business invitations, we can only issue you a visa within 45 days of your planned arrival in Russia). But it is important that you actually apply to the Consulate within 4 months of your arrival in Russia – for example, trying to apply at the Consulate 6 months in advance is usually a problem.
Q.: I want to enter Russia from China (via the Trans-Siberian train). Can I apply for a visa at the Russian Consulate or Embassy in Beijing, China?
A.: You can apply for a Russian Visa in all countries in which a Russian Consulate is located. It does not depend on your nationality. But please remember to check the specific visa requirements at the Consulate in the country where you will be applying (sometimes they require the original visa invitation rather than accepting a fax or scanned copy).
Q.: Do I have to register my visa when in Russia?
A.: Please note, that all foreigners staying in Russia for more than 3 working days, must have their Russian visas registered for the entire period of their stay. You must register on the day of your arrival or you may be required to pay fines or may experience trouble when leaving the country. Our company can provide registration service.
Payment
Q.: I would like to use your services but at the moment I can’t pay with my credit card. Can I use someone else’s credit card?
A.: For security reasons we prefer that people pay for our services with their own credit cards. However, it is possible to have someone else pay for you if this person fills in, signs and sends us a credit card authorization form (please, ask our managers to send you authorization form).
Q.: I want to pay by bank transfer. Please advise the best way.
A.: If you’d like to pay by bank transfer please contact us and we will send you an invoice with our bank details. All bank transfers should be made at least 21 days before your check – in date.
Q.: Do you add additional fees for payments by credit cards?
A.: Because of specific taxes and banking costs, we charge an additional 5% service fee for credit card payments by Diners and American Express Cards.
Q.: Can I pay by credit card for the balance of your services when I arrive in Russia?
A.: For hotels and visas, we require 100% prepayment by credit card at the time of booking the service, for apartments we frequently only require a deposit which is a percentage of the cost of your stay usually ranging between 15% - 50%. We then require that the unpaid balance for the service be paid in cash at check in. If you are worried about carrying large quantities of cash in Russia, you may just want to use an ATM machine near our office.
Apartments
Q.: How will I get the key to the apartment? Will somebody be there to meet me or we should come to your office to pick up the keys?
A.: We highly suggest taking our transfer. Our driver will have the keys from the apartment and he will help you to find the apartment. It is the most convenient way to get to the apartment and to arrange the check in. For the transfer from the airport please send me the name of the airport, flight number, airlines, time and the city where you’re flying from. You can check our rates here.
If you absolutely do not require a transfer you are welcome to collect keys at our office during the working hours (Monday-Friday 10-18)
If you arrive beyond our working hours and still do not wish to order our transfer, then you can pick up the keys in our mini-hotel, the Northern Lights, located at 50, Bolshaya Morskaya street. The Reception is open 24h/7 a week.
The telephone number: +7 812 571 91 99
Q.: What is the security deposit?
A.: If staying in an apartment, a security deposit of $100 or 100 EURO will be required at the time of check in and will be returned at check out less costs of any damage to the apartment or equipment in the apartment. A security deposit of $100 or 100 EURO is made by the client as a monetary guarantee of abidance to our terms and conditions for apartment stays. The security deposit will be returned to the client after return of the premises keys to the offices of St. Petersburg Apartments or a representative of St. Petersburg Apartments.
Q.: When is check-in and check out? (for apartments)
A.: Check in time is 13:00 unless previously agreed upon with St. Petersburg Apartments. Check out time is 11:30 unless previously agreed upon with St. Petersburg Apartments. Early check-in & late check-out is an additional 50% of one night's stay if the apartment is not booked.
Transfers
Q.: Where and by whom will I be met for my transfer?
A.: You will be met by a driver holding a sign with your name on it. If you arrive on an International flight, you will be met at the airport exit. If you arrive by train you will be met near your carriage (you should tell us the number of the carriage) or at the head of the train if you have not indicated your carriage.
Q.: How long will the driver wait for me?
A.: Airport pickup: The driver will wait for free up to 1 hour. If wait is more than 1 hour, for each additional half hour, 6 EURO will be charged.
Train Station pickup: The driver will wait for free up to half an hour. If the wait is more than half an hour, for each additional half hour, 6 EURO will be charged.
Pick up from Apartment or Hotel: The driver will wait for free up to 15 minutes. If wait is more than 15 minutes, for each additional half hour, 6 EURO will be charged.
The driver will wait up to 2 hours. If the client does appear within this time frame or does not for any other reasons use the ordered transfer services at the time specified in the order, the order will be considered fulfilled and no refund will be available. Cancellation of transportation must be advised not less than 3 working days before the date of execution.
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